Frequently asked questions from Staffing Agency Users
If you're experiencing a problem, make sure you're using Kimedics
- in the Chrome browser on web
- Internet Explorer is not supported
1. I can't load a page in Kimedics
What browser are you using? Kimedics works best in Chrome.
2. I accidentally declined a job I meant to accept
Email support@kimedics.com with the job ID or Client, facility, specialty.
3. How do I update a provider's availability?
See article: Editing provider availability
4. How do I update a provider's specialty or credential?
Update these values in the provider profile. See article: Editing the provider profile
5. I can't find my provider in search
Email support@kimedics.com with the name and NPI of the provider
6. I'm submitting a provider, and the form says Already submitted
See section: Provider already submitted error
7. How do I add a new user?
See our article here on how to invite a new user.
8. I do not see a practice I need in my practice list. What should I do?
The practice manager or an administrator can invite you to a practice to give you access. Reach out to your admin or the practice manager and ask them to give you access. You can share this article with them on how to update user access to a practice.
9. I am not receiving any notifications from Kimedics. What is going on?
First thing to check is that you are subscribing to notifications. Check that you have the right email notification preferences set up here for the type of notification you are expecting to receive.
Second, if email notifications are enabled, be sure to check you Spam or Junk folders in your email inbox. Occasionally, email notifications can end up here. Check these folders and be sure to mark as "not spam" so that these emails can be directed to your inbox.
After the first two steps, if you are still not receiving email notifications, please reach out to your company's IT support admin to ensure that your company's firewall settings are not rejecting emails from Kimedics.
Lastly, if you are still not receiving email notifications, please reach out to support@kimedics.com describing the issue.