Frequently Asked Questions from Healthcare organizations (Medical Groups, Hospitals, Health System users)
If you're experiencing a problem, make sure you're using Kimedics
- in the Chrome browser on web
- Internet Explorer is not supported
1. I can't load a page in Kimedics
What browser are you using? Kimedics works best in Chrome.
2. I want to add a practice but my facility is not in the list.
Email support@kimedics.com with the name of your facility, city, and state.
3. How do I update a provider's availability?
See article: Editing provider availability
4.How do I update a provider's specialty or credential?
Update these values in the provider profile. See article: Editing the provider profile
5. I can't find my provider in search
Email support@kimedics.com with the name and NPI of the provider
6. I'm submitting a provider, and the form says Already submitted
See section: Provider already submitted error
7. What is the difference between a managing organization and a client organization?
Client: Owns the practice and can submit providers
Managing Organization: Does not own the practice, but has been invited to submit/manage 3rd party provider scheduling. For example, an agency invited to staff several locum providers at a location would be considered a managing organization.
Example: Durango Locums Agency submits a provider to a practice owned by Silver Lake Medical Group. In this scenario, Durango Locums is the provider managing organization and Silver Lake Medical Group is the client organization.
8. How do I add a new user?
See our article here on how to invite a new user.
9. I do not see a practice I need in my practice list. What should I do?
The practice manager or an administrator can invite you to a practice to give you access. Reach out to your admin or the practice manager and ask them to give you access. You can share this article with them on how to update user access to a practice.
10. I am not receiving any notifications from Kimedics. What is going on?
First thing to check is that you are subscribing to notifications. Check that you have the right email or text notification preferences set up here.
If you still do not see Kimedics email notifications coming through you should check your spam folder and talk to your internal IT to make sure there is not a block on Kimedics emails.
11. I am not receiving email notifications. What should I do?
First thing to check is that you are subscribing to notifications. Check that you have the right email notification preferences set up here for the type of notification you are expecting to receive.
Second, if email notifications are enabled, be sure to check you Spam or Junk folders in your email inbox. Occasionally, email notifications can end up here. Check these folders and be sure to mark as "not spam" so that these emails can be directed to your inbox.
After the first two steps, if you are still not receiving email notifications, please reach out to your company's IT support admin to ensure that your company's firewall settings are not rejecting emails from Kimedics.
Lastly, if you are still not receiving email notifications, please reach out to support@kimedics.com describing the issue.